Siebel CRM Desktop for Outlook is an integration that exposes Siebel data in Microsoft Outlook, allowing users to examine and manipulate Siebel data using Microsoft Outlook. The Siebel 8.1.x CRM Desktop for Outlook course describes CRM Desktop functionality and architecture when integrated with Microsoft Outlook, then describes how to install and configure a CRM Desktop for Outlook deployment. Finally, the course describes how to customize CRM Desktop for Outlook to support a company’s business requirements. Students modify CRM Desktop metadata files to customize the user interface, add fields, business components, and business objects, and implement complex controls such as picklists and multi-value groups. The final lesson in the course describes common troubleshooting techniques.