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Contacts for Professional Trainings

Zagreb – Ilica 242, Maksimirska 58a (ispitni centar), tel: 01 2332 861
Split – Put Brodarice 6, u sklopu TC Joker (ulaz između kafića Lobby i fastfooda Rizzo) – 2.kat. tel: 021 444 555
Osijek – Reisnerova 74, tel: 031 373 400
Zadar – Špire Brusine 16, tel: 023 315 888
Dugo Selo – J. Zorića 21, tel: 01 2753 419
Sisak – S. i A. Radića 42, tel: 044 541 700
Šibenik – Studentski centar Šibenik, Bana Josipa Jelačića 21, tel: 022 247 064
Rijeka – Korzo 24a, tel: 051 214 036
Dubrovnik – Vukovarska 19, tel: 020 295 333
Jastrebarsko – Dr. Franje Tuđmana 9, tel: 01 6272 962
Samobor – Trg Matice hrvatske 3, tel: 01 3360 112
Trogir – Obala bana Berislavića 15, tel: 021 881 543
Slavonski Brod – tel: 035 296 496
Vukovar – I.G. Kovačića 3, tel: 032 443 153
Vinkovci – Gajeva 18, tel: 032 331 215, 032 338 647
Pula – Ciscuttijeva 2, tel: 052 350 380
Varaždin – Anina 2, tel: 042 555 007

Full title: Algebra d.o.o. za obrazovanje odraslih i usluge

Short title: Algebra d.o.o
Company address: Maksimirska 58a, Zagreb
Tel: +385 1 2332 861
Fax: +385 1 2305 004
E-mail: info@algebra.hr
OIB: 24919984448
MBS: 080220316
Bank account at Zagrebačka banka: 2360000-1101285178
IBAN: HR0223600001101285178
SWIFT CODE: ZABAHR2X

Authorized Representatives:
Tomislav Dominković – CEO, Hrvoje Josip Balen – Authorized Officer and Mislav Balković – Authorized Officer

Funding capital: 800.100,00 kn uplaćen u cijelosti
Legal form: Limited Liability Company
Working hours: Monday – Friday: 9:00 – 17:00
ALGEBRA društvo s ograničenom odgovornošću za obrazovanje odraslih upisano je pri Trgovačkom sudu Zagreb.

Full title: Pučko otvoreno učilište Algebra

Short title: – POU Algebra
Company address: Maksimirska 58a, Zagreb
Tel: 385 (0)1 2332 861
Fax: 385 (0)1 2305 004
E-mail: info@algebra.hr

OIB: 75935351143
MBS: 080417267
Bank account at Zagrebačka banka: 2360000-1101227700
IBAN: HR0523600001101227700
SWIFT CODE: ZABAHR2X

Authorized representatives: Mislav Balković – Principal

Legal form: Institution
Pučko otvoreno učilište ALGEBRA upisano je pri Trgovačkom sudu Zagreb.

 

Contacts for University College

Contact information

Address: Ilica 242, 10000 Zagreb, Croatia
Tel: 385 (0)1 2222 182
Fax: 385 (0)1 2222 183
E-mail: info@racunarstvo.hr

Legal Office

Director: Milan Dukić
E-mail: prijavni.ured@racunarstvo.hr
Telefon: 385 (0)1 2222 148
Fax: 385 (0)1 2222 183

Career Center

Director: Martina Matejić
Tel: 385 (0)1 2222 180
Fax: 385 (0)1 2222 180
E-mail: martina.matejic@algebra.hr

Student Service

Director: Tihana Babić, prof.
Telefon:385 (0)1 2222 182
Algebra call centar 385 (0)1 2332 861
Fax:385 (0)1 2222 183
E-mail:
info@racunarstvo.hr
prijave@racunarstvo.hr

Student Center working hours
Monday 08,00 – 18,00 hours
Tuesday 08,00 – 18,00 hours
Wednesday 08,00 – 18,00 hours
Thursday 09,00 – 17,00 hours
Friday 09,00 – 17,00 hours

Break: 12,00 – 13,00 hours

Personal Data Protection Officer and Information Officer

Official: Josipa Vešligaj
Telephone: +385 (0)1 5808 865
Fax: +385 (0)1 2222 183
E-mail:
darko.milosevic@algebra.hr

Privacy Policy

Algebra d.o.o. values the privacy of its users and web portal visitors. Algebra d.o.o. will not share any collected data with a third party, unless such obligation is stipulated under the law. Algebra d.o.o. can, in accordance with the law, collect certain data on users obtained during the use of the web portal.

Some data collected on the Algebra d.o.o. web portal (www.algebra.hr) is stored in cookies on the user’s computer in order to be used in the future for promotional activities. The users can disable the storage of data in cookies in their web browser settings.

Preliminary Contractual Notice

Under Article 10 of the Consumer Protection Act (Official Gazette No 41/2014), all complaints can be sent to the address:
Maksimirska 58a, 10000 Zagreb or
Fax: 01 2305 004
E-mail: info@algebra.hr

Please, provide your exact contact details so that we can confirm the receipt of your complaint in written form and reply to it, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act (Official Gazette No 41/14, dated March 31, 2014)

Users are advised to familiarize themselves with this Preliminary Contractual Notice in order to understand all their rights and obligations.

In order to make transactions on the website algebra.hr, hereinafter Algebra Web Pages, and the accompanying services and pages owned by Algebra d.o.o. and Algebra University College, hereinafter Algebra, simple and safe, we have made provisions to comply with the necessary standards for the security and protection of your data from unauthorized usage. The main features, usage procedure, prices, special promotions and offers, methods of payment and delivery refer to the ones valid at the time of the conclusion of the order. This information is provided for each service.

This Preliminary Contractual Notice is an integral part of contracts concluded away from the trader’s business premises or distance contracts and cannot be changed unless the parties have expressly agreed otherwise.
We reserve the right to typographic errors and errors in the descriptions and pictures of services/products. Purchased subscriptions to services/products are used under the buyers’s own responsibility.
Conditions of sale
Payment
By finalizing the payment procedure, the buyer indicates that he/she accepts the quotation and the conditions of sale. The prices of services on Algebra Web Pages are listed in Croatian kunas. The prices listed do not include VAT, unless otherwise stated. The prices of subscriptions to services/products do not include the costs of delivery. Prices, conditions of payment and promotions are valid exclusively at the time of making the order and/or payment and are subject to change without prior notice. We guarantee to process your order sent outside working hours as soon as possible. After receiving your order, we will contact you by telephone or e-mail. If you wish to make the payment of purchase through internet banking, the quotation will be sent to your e-mail address. The quotation should be paid within two days from the day it was issued, otherwise we are not able to guarantee that the selected subscriptions to services/products will still be available. The ordered subscriptions to services/products will be shipped after payment has been made into our transaction account.
In case of payment by credit card, a quotation is considered paid immediately after card authorization. The buyer will receive an automated message that the payment has been registered.

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Methods of payment

Through Internet banking (when choosing this method of payment, after we receive your order, you will receive a quotation to your e-mail address containing all payment details, including the account number to which payment should be made. Payment can then be made via internet banking.)

  • By credit card
    SINGLE (LUMP SUM) payment:
    – American Express®
    – MasterCard®
    – Maestro®
    – Visa
    – Diners
  • Interest-free payment in installments:
    – Diners (up to 12 installments)
    – American Express® (up to 12 installments)
    – MasterCard (up to 12 installments)

The delivery dates are not listed on our web pages because they are contingent on the beginning of the service subscription. If, due to unforeseen circumstances, we are unable to deliver the ordered service in the stated timeframe, we will contact you using the contact details you provided during the ordering process.

All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Liability Disclaimer

Algebra reserves the right to disable its web pages or to disable access to them due to technical or other difficulties and maintenance, which also refers to online sales.
Algebra is not liable for possible damages or expenses incurred to the buyer due to its web pages being offline or access to them being restricted.
Algebra does not guarantee the accuracy and perfect correctness of contents, information, pictures and similar content on its web pages and is also not liable for damages incurred to the buyers due to relying on published content.
Algebra is not liable for damages caused to the buyer’s technical equipment, software or other equipment caused by the usage of Algebra’s web pages.
The user shall in accordance with the above statement protect his/her equipment (using antivirus software, etc.) while accessing and using Algebra web pages and other services.
The user shall in accordance with the above statement provide secure and confidential data for registering at Algebra web pages (e-mail, password).
The service is not liable for damages incurred to the user due to unauthorized publication or use of registration data.
By finalizing the payment, the buyer confirms that he/she has been informed and agrees with all the conditions.

Statement on protection, collection and transfer of personal data and their usage

Algebra guarantees to provide protection of buyers’ personal data, in the way that it collects only basic data on the buyers/users, necessary for the fulfilment of our obligations; Algebra informs the buyers on the way in which the collected data is used, regularly offers its buyers the option to choose how their data is used, including the decision whether they would like their name to be removed from lists used for the purpose of marketing campaigns. All data on users are strictly protected and are available only to employees who need it to perform their tasks. All Algebra employees and business partners shall abide by the principles of protection of privacy.

The entry and transfer of personal and credit card data is protected by the highest security standards ensured by the WSPay system for on-line credit card authorization, which complies with the demands of credit card providers and brands and with the PCI DSS standard. The authorization and payment by credit card is performed using the WSPays system for authorization and payment in real time.

Complaints

Complaints regarding inadequacies, as well as any other complaints, can be expressed in written form, via electronic or regular mail, and in person over the telephone, by calling the customer service line:

  • +385 (0)1 2332 861 from 8 to 16 on work days, or
  • to the e-mail address: info@algebra.hr or by sending regular mail to:
  • Maksimirska 58a,
    10 000 Zagreb

In case the complaint is deemed justified, it is possible to rescind the contract and receive a refund of the amount paid or a change of subscription to a service. Complaints will only be considered if they are accompanied by the receipt of payment as proof of payment.

Resolution of Consumer Complaints On-line Platform (Online Dispute Resolution Platform, ODR)

Under Article 14, Paragraph 1 of Regulation (EU) no. 524/2013, on the on-line resolution of consumer disputes, in effect since Jan 9, 2016, a trader based within European Union that participates in on-line sales or services contracts and on on-line markets established within the EU is obligated to display on its web pages an easily accessible link to the ODR Platform.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Online Dispute Resolution Platform (ODR)

Right to unilateral contract rescission
The consumer can, without stating any reason, rescind the contract, within 14 days from the day it was concluded or from the day he/she receives the contract.
Right to withdrawal starts from the day of the issuance of the invoice.

If the consumer did not receive this form, the deadline for the unilateral contract rescission starts from the date of delivery of this form and expires after one year and fourteen days.
If the consumer did not receive all the information he/she asked for, the deadline for unilateral rescission starts from the moment the consumer receives the information he/she had asked for and expires after three months and fourteen days.

In order to exercise the right to unilateral rescission, the consumer shall send the trader a written notice stating the rescission of the contract. The notice must be written on a durable medium, contain the following information, and can be delivered as e.g. a letter sent by regular mail or e-mail.
If the consumer exercises his/her right to unilateral rescission, he/she will not bare any costs this might incur.

The unilateral contract rescission form can be downloaded from this link

Right to unilateral contract rescission

Excerpt from the Consumer Protection Act, Official Gazette no. 41/14, 110/15

Right to unilateral contract rescission

(1) The consumer shall be entitled, without stating any reasons to do so, to unilaterally rescind a contract concluded away from the trader’s business premises or a distance contract, within 14 days.
(2) In the case of a sales contract, the deadline referred to in Paragraph 1 of this Article starts from the day the consumer, or a third party indicated by the consumer, and who is not the transporter, received the goods which are the subject of this contract.
(3) If the consumer placed one order containing several pieces of goods that need to be delivered separately, that is, if these are goods delivered in several pieces or several shipments, the deadline referred to in Paragraph 1 of this Article starts from the day the consumer, or a third party indicated by the consumer, and who is not the transporter, received the last piece or the last shipment of goods.
(4) If regular delivery over a period of time of goods has been agreed, the deadline referred to in Paragraph 1 of this Article starts from the day the consumer, or a third party indicated by the consumer, and who is not the transporter, received the first piece or the first shipment of goods.
(5) In case of concluding a services contract, water, gas or electricity supply, which are sold in unlimited volume or amount, and thermal energy supply, as well as in the case of concluding a contract the subject of which is digital content not delivered on a physical medium, the deadline referred to in Paragraph 1 of this Article begins from the day the contract was concluded.

Noncompliance with the obligation of notification on the right to unilateral rescission of contract

(1) It the trader failed to furnish to the consumer a notification on the consumer’s right to rescind the contract in accordance with Article 57, Paragraph 1, Point 8 of this Act, the consumer’s right to unilateral rescission of the contract from Article 72 of this Act becomes void twelve months after the expiry of the deadline referred to in Article 72 of this Act.
(2) If the trader furnished to the consumer a notification referred to in Paragraph 1 of this Article within the period of 12 months, starting from the deadline stipulated under the Article 72 of this Act, the right to unilateral rescission of the contract referred to in Article 72 of this Act becomes void upon the completion of 14 days from the day the consumer received this notification.

Exercising the right to unilaterally rescind the contract

(1) The consumer shall before the expiry of the deadline for unilateral rescission of the contract referred to in Article 72 of this Act notify the trader of his/her decision to rescind the contract by filling in the form for unilateral contract rescission or by any other unequivocal statement expressing his/her decision to rescind the contract.
(2) The content and form of the form referred to in Paragraph 1 of this Article are determined by the competent Minister of consumer protection.
(3) If the trader allows the consumer to rescind the contract on their web pages, the consumer may unilaterally rescind the contract by filling in the form for unilateral rescission of the contract or by other unequivocal statement thereof and sending it to the trader electronically.
(4) In the case referred to in Paragraph 3 of this Article, the trader shall, without delay, furnish to the consumer the confirmation of the receipt of the statement expressing the rescission of the contract on a durable medium.
(5) The consumer shall send the statement of rescission of the contract before the expiry of the deadline for rescission of the contract stipulated under Articles 72 and 73 of this Act.
(6) The consumer shall provide proof that he/she exercised his/her right to unilateral rescission of the contract in accordance with the regulations of this Article.

The effect of the unilateral rescission of the contract

(1) If the consumer exercises his/her right to unilateral rescission of the contract referred to in Article 72 of this Act, parties are not liable to fulfil their obligations stipulated by the contract concluded away from the trader’s business premises or by a distance contract, that is, if the offer to conclude the contract was made by the consumer, the parties are not liable to conclude the contract.
(2) In case of rescission of the contract, each party shall return to the other party that which they received under the contract, in accordance with regulations stated in this Section.
(3) The consumer is not liable for any expenses, which might be incurred if he/she exercises the right to unilateral rescission of the contract referred to in Article 72 of this Act, except for those stipulated under Article 76, Paragraph 2 and Article 77 of this Act.

Trader’s obligations in case of unilateral rescission of the contract

(1) If the consumer exercises his/her right to a unilateral rescission of the contract referred to in Article 72 of this Act, the trader shall without delay, and at the latest 14 days from the day they received the notification of the consumer’s decision to rescind the contract in accordance with Article 74 of this Act, refund to the consumer the full amount he/she paid under the contract.
(2) As an exception to Paragraph 1 of this Article, the trader is not liable to refund additional expenses incurred as a result of the consumer’s explicit choice of the mode of transportation other that the cheapest standard transportation offered by the trader.
(3) In case of sales contracts, unless the consumer has offered to collect himself/herself the goods he/she is buying, the trader shall refund the payment only after the goods have been returned, that is, after the consumer provides proof that he/she has sent the goods back to the trader, if the trader receives the notification thereof before the arrival of the goods.
(4) The trader shall refund the amount paid referred to in Paragraph 1 of this Article using the same method of payment used by the consumer during payment, unless the consumer explicitly accepts to a different refund method, providing the consumer is not liable for any additional expenses for this mode of refund.

Consumer’s obligations in case of unilateral rescission of the contract

(1) Unless the trader has offered to collect the goods the consumer wishes to return, the consumer shall without delay return the goods at the latest 14 days from the day that, in accordance with Article 74 of this Act, he/she notified the trader of his/her decision to rescind the contract.
(2) The consumer’s obligation referred to in Paragraph 1 of this Article is considered fulfilled in good time if he/she sends or delivers the goods to the trader, that is, to the person authorized by the trader to receive goods, before the completion of the deadline referred to in Paragraph 1 of this Article.
(3) The consumer shall be liable only for direct expenses incurred by the return of the goods, unless the trader has agreed to cover these expenses, or the trader failed to notify the consumer of the obligation to cover these expenses.
(4) If, in case of contracts concluded away from the trader’s business premises, at the moment of the conclusion of the contract, the goods were delivered to the consumer’s home, the trader shall collect the goods at their own expense if the goods due to their nature cannot be returned by regular postal service means.
(5) The consumer is liable for any reduction of the value of the goods caused as the result of handling the goods, except that which was needed to ascertain the nature, characteristics and functionality of the goods.
(6) As an exception to Paragraph 5 of this Article, if the trader failed to notify the consumer of his/her right to a unilateral rescission of the contract referred to in Article 57, Point 8 of this Act, the consumer is not liable for any reduction of the value of goods, regardless of the cause of this reduction.
(7) If the consumer rescinds the contract after he/she has explicitly requested from the trader to start the delivery of the service or the fulfilment of the contract on water, gas and electricity supply, which are sold in unlimited volume or amount, or thermal energy delivery, before the expiration of the deadline for unilateral rescission of the contract, the consumer is liable to refund the trader a portion of the price agreed under the contract, proportional to what the trader has already delivered until the moment the consumer informed them on exercising his/her right to rescind the contract, while the proportional amount of the price the consumer shall pay is calculated based on the total price contracted and, if this price is excessive, then the price is calculated based on the market value of what the trader has delivered to the consumer.
(8) If the consumer rescinds the service contract or the contract on water, gas and electricity supply, which are sold in unlimited volume or amount, or thermal energy delivery, the consumer is not liable to pay the portion of the price proportional to what the trader has delivered within the deadline for the rescission of the contract, if the trader failed to provide notification stipulated under Article 57, Paragraph 1, Point 8 of this Act, that is, if the consumer, in accordance with Articles 64 and 70 of this Act, did not explicitly request from the trader to start the delivery of service before the expiration of the deadline for the rescission of the contract.
(9) It the consumer rescinds the contract the subject of which is digital content not delivered on a physical medium, the consumer is not liable to refund a portion of the price or expenses proportional to what the trader has delivered to him/her within the deadline for the rescission of the contract, if the consumer did not explicitly agree to the fulfillment of the contract to start before the expiry of the deadline of 14 days referred to in Article 72 of this Act, if the consumer did not confirm that he/she is acquainted with the fact that by giving such consent, he/she renounces the right to rescind the contract, or if the trader failed to provide prior notification in accordance with Articles 63 or 69 of this Act.

The effect of the unilateral rescission of the contract on connected contracts

Without prejudice to the stipulations of the article regulating consumer credits in the segment referring to connected loan contracts, if the consumer unilaterally rescinds the contract, in accordance with the stipulations of this Section, this will consequently rescind any connected contracts, without incurring any costs to the consumer, except for the ones stipulated in this Section.

Exclusion of the right to the rescission of the contract

The consumer is not entitled to unilateral rescission of the contract referred to in this Section if:

  1. the trader has fulfilled all the obligations stipulated by the service contract, and the fulfilment thereof began after the consumer gave explicit consent and confirmation that he/she is acquainted with the fact that he/she will lose the right to unilateral rescission referred to in this Section if the contractual service is delivered in full
  2. the subject of the contract are goods or services the price of which is subject to change due to fluctuations on the financial market outside the trader’s control and which can occur before the expiry of the deadline within which the consumer had the right to rescind the contract
  3. the subject of the contract are goods, which are made to the consumer’s exact specifications or which are clearly personalized for the consumer
  4. the subject of the contract are perishable goods or goods with near expiration date
  5. the subject of the contract are sealed goods unsuitable for return for reasons of health or hygiene, if the packaging was damaged after delivery
  6. the subject of the contract are goods which, due to their nature, have been mixed with other goods after delivery
  7. the subject of the contract is the delivery of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract, which might be delivered in 30 or more days, if their price is subject to change due to fluctuations on the financial market outside the trader’s control
  8. the consumer has expressly requested a visit from the trader for the purpose of performing urgent repairs or maintenance, and if during such a visit, in addition to the services the consumer expressly requested, the trader provides some other services, that is, delivers some goods in addition to the goods needed for performing urgent repairs or maintenance, the consumer has the right to rescind the contract covering these additional services or goods
  9. the subject of the contract are sealed audio or video recordings, that is, computer programs, which were unsealed after delivery
  10. the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
    the contract was concluded at a public auction
  11. the subject of the contract is providing accommodation services at a location not intended for residential use, providing transportation services of goods, vehicle rental services, delivery of food and beverages or services related to leisure, if it was agreed under the contract for the service to be provided by a certain date or during a certain period
  12. the subject of the contract is the delivery of digital contents not delivered on a physical medium if the fulfilment of the contract began after the consumer gave explicit consent and confirmation that he/she is acquainted with the fact that in so doing he/she will lose the right to unilateral rescission.

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