Operations Management

Operations Management

  • Class 30
  • Practice 10
  • Independent work 80
Total 120

Course title

Operations Management

Lecture type




Lecturers and Associates

The course aims

Develop competences of students for application of knowledge and skills in the field of operations management in order to achieve effective and efficient business organization.


Lecture topics:
L1: Introduction to operations and supply chain management.
L2: Value creation through operations.
L3: Operations strategy, competitive dimensions and tradeoffs.
L4: Product design.
L5: Business process fundamentals.
L6: Process, value stream, and supply chain mapping.
L7: Strategic capacity management.
L8: Decision trees.
L9: Introduction to queueing.
L10: Inventory management (exercise).
L11: Economic Order Quantity (EOQ) and safety stock.
L12: Average inventory and inventory turn calculations.
L13: Operations and supply chain technologies.
L14: Managing customer and supplier relationships.
L15: Outsourcing.
L16: Cost management.
L17: Sustainable operations.
L18: Managing risk.
L19: Operations performance measures.
L20: Supply and distribution network management.

Topics for seminar classes:
S1: Concept of organization. Contemporary organizational concepts.
S2: Historical development of operations management.
S3: Strategic planning for production and operations.
S4: Process analysis.
S5: Accumulation of inventories and Little’s law.
S6: Understanding variability and queuing theory.
S7: Importance of material inventory. Politics, role, types and costs of inventories.
S8: Analysis and inventory control systems.
S9: Total quality management (TQM).
S10: Basics of supply chain management: model, content, objectives and indicators.


Lummus, Rhonda R. (2018) The Operations and Supply Chain Professional.

Supplementary literature

Jacobs, F.R. and R.B Chase. (2017): Operations and Supply Chain Management: The Core, 4e, McGraw Hill.

Minimum learning outcomes

  • Understand how operations increases the competitiveness of the organization and be familiar with the tools for improving processes.
  • Evaluate the effectiveness of basic operation’s concepts including capacity management, process improvement, workflow organization, decision making, and innovation within operations and supply chain management.
  • Interpret the role technology plays in the operations and supply chain management.
  • Evaluate the impact of the environment on operations and the risk inherent to operation’s decisions.

Preferred learning outcomes

  • Effectively apply process mapping and process improvement tools to improve the competitiveness of the organization.
  • Apply analytical tools to improve organizational performance through capacity management, process improvement, workflow organization, and innovation within operations and supply chain management.
  • Articulate a compelling use case for a specific application of emerging technologies in the area of operations and supply chain management.
  • Apply tools to evaluate operational risk, measure operational performance, and to improve decision making under uncertainty.