Quality Management (T)

  • Class 30
  • Practice 0
  • Independent work 30
Total 60

Course title

Quality Management (T)

Lecture type


Course code






Lecturers and associates

Course objectives

Quality Definition; History of Quality Paradigms.
Modern Science of Quality; Customer-Oriented Approach; Economical Aspects of Quality.
Technical Aspects of Quality; Influence of Quality - Professional Environment.
Definiton of Quality System; Quality Management.
Standards Series ISO 9000 and ISO 14000 - Generic Principles; Standards Series ISO 50000.
Organization and Documentation; Quality System Assesment.
TQM, EFQM Excellence Model and Concept Six-Sigma; Quality of Life (Food, Water, Medicine, Transport).
Midterm exam.
Elements of Quality Infrastructure; Metrology Infrastructure (International, Regional, National); Scientific, Technical and Legal Metrology.
Standards and Standardisation (ISO, IEC, EN); Conformity Assessment in European Infrastructure; Harmonized Standards and CE mark.
Certification and Accreditation; Calibration and Testing Laboratories; From Product to Market - Technical Requirements.
Process - Definitions and Influences; Variabilty - Quality Parameters.
Analysis of Process Capability; Control Charts; Basic Quality Tools.
Continuous Improvement; Implementation and Program Packages.
Final exam.

Required reading

(.), D.L. Goetsch, S. Davis: Quality Management Prentice Hall, 2002.,
(.), Donna C. S. Summers: Quality Management, Prentice Hall, 2005.,
(.), Howard S. Gitlow, David M. Levine, Rosa Oppenheim, Alan J. Oppenheim: Quality Management, McGraw-Hill College, 2004.,
(.), Inženjerski priručnik IP1, Školska knjiga, Zagreb, 1996.,
(.), HRN EN ISO/IEC 17025:2007 Opći zahtjevi za osposobljenost ispitnih i umjernih laboratorija (ISO/IEC 17025:2005+Cor.1:2006; EN ISO/IEC 17025:2005+AC:2006).,
(.), C.H. Aikens: Quality: A Corporate Force, Managing for Excellence, Prentice Hall, 2006.,
(.), Hrvoje Skoko: Upravljanje kvalitetom, Sinergija, Zagreb, 2000.,
(.), Philip B. Crosby: Kvaliteta je besplatna (Quality is free), Privredni vjesnik/Binoza Press, 1996.,
(.), Thomas Pyzdek, Paul Keller: Quality Engineering Handbook, 2nd edition, Marcel Dekker, Inc., 2003.,
(.), Leonard A. Doty: Statistical Process Control (2nd edition), Industrial Press Inc, 1996.,

Minimal learning outcomes

  • Understand the term quality
  • Explain the standardization and the need for standardization
  • Apply the quality management in projects
  • Discriminate external from internal audit
  • Discriminate accreditation from certification
  • Explain the need for CE mark
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