Programs

Game Development

Management of Information Services

  • Class 30
  • Practice 15
  • Independent work 135
Total 180

Course title

Management of Information Services

Lecture type

Obligatory

Course code

12229

Semester

1

ECTS

3

Lecturers and associates

Course objectives

Adoption of terms, concepts, knowledge and skills for information services management in line with ITIL 2011 and ISO/IEC 20000-1:2011.

Content

"Basic terms and concepts of information services management, Service strategy - principles and processes, Service design - principles and processes, Service transition - principles and processes, Service operation - principles, processes and functions, Continual service improvement - principles and processes"

Required reading

Course handbook prepared and printed by Algebra University College

Additional reading

"ITIL Service Strategy (2011 edition), TSO, 2011., ISBN: 9780113313044
ITIL Service Design (2011 edition), TSO, 2011., ISBN: 9780113313051
ITIL Service Transition (2011 edition), TSO, 2011., ISBN: 9780113313068
ITIL Service Operation (2011 edition), TSO, 2011., ISBN: 9780113313075
ITIL Continual Service Improvement (2011 edition), TSO, 2011., ISBN: 9780113313082
Practical DevOps: Implement DevOps in your organization by effectively building, deploying, testing, and monitoring code, 2nd Edition, ISBN: 9781788392570"

Minimal learning outcomes

  • Define basic terms used in information services management
  • Define purpose, objectives, principles and processes in the service strategy stage
  • Define purpose, objectives, principles and processes in the service design stage
  • Define purpose, objectives, principles and processes in the service transition stage
  • Define purpose, objectives, principles, processes and functions in the service operation stage
  • Define purpose, objectives, principles and process in the continual service improvement stage

Preferred learning outcomes

  • Explain basic terms used in information services management
  • Explain purpose, objectives, principles and processes in the service strategy stage and integration with other stages in the service lifecycle
  • Explain purpose, objectives, principles and processes in the service design stage and integration with other stages in the service lifecycle
  • Explain purpose, objectives, principles and processes in the service transition stage and integration with other stages in the service lifecycle
  • Explain purpose, objectives, principles, processes and functions in the service operation stage and integration with other stages in the service lifecycle
  • Explain purpose, objectives, principles and process in the continual service improvement stage and integration with other stages in the service lifecycle
Share: Facebook Twitter

Excel at what you love doing. Light the spark.

Apply now!

Why is Algebra a safe choice for your future?

A Strong
Tailwind

Here you will learn all about information technologies and prepare for a career that is constantly in demand. We offer you a platform for personal growth that makes you a prime target for employers.

Modern Methodology

We refuse to stand still in a rapidly changing world. Our programs stay relevant and keep up with modern trends.

Matchless
Quality

We take pride in numerous accolades and our title of The best professional study program in Croatia and constantly strive to justify that trust. We do not take our task lightly, knowing that your future depends on it.

Newsletter

Stay informed about everything that goes on at the University. Subscribe to our newsletter.