Programs

System Engineering

Discovering and troubleshooting problems in IT systems

  • Class 15
  • Practice 30
  • Independent work 45
Total 90

Course title

Discovering and troubleshooting problems in IT systems

Lecture type

Obligatory

Course code

20-02-080

Semester

3

ECTS

3

Lecturers and associates

Course objectives

Understanding and application of methods and tools for the detection and elimination of problems in a complex IT system by taking into account the design of IT systems, its specificity and purpose in the business environment, as well as the interdependence of technologies that make it, with the goal of minimal negative effects for business.

Content

The course primarily deals with methods and tools used to detect and troubleshoot the causes of the problem in several major building blocks of each IT system (communication and connectivity of IT systems, efficient use of IT resources and security and IT system stability to support business processes)

Required reading

Priscilla Oppenheimer: Top-Down Network Design, 3rd Edition , Cisco Press, 2010

Additional reading

Russ White, Denise Donohue:Art of Network Architecture, The: Business-Driven Design , Cisco Press, 2014

Minimal learning outcomes

  • Choose an appropriate method and tools to detect and troubleshoot problems in IT systems
  • Discover and troubleshoot the cause of problems in connectivity and communication within a complex IT system
  • Discover and troubleshoot the cause of inefficient use of resources within a complex IT system
  • Discover and troubleshoot the cause of problems related to security and stability issues of a complex IT system

Preferred learning outcomes

  • Provide arguments to support the choice of methods and tools to detect and troubleshoot problems in IT systems
  • Discover and troubleshoot the cause of problems in connectivity and communication within a complex IT system with a minimal negative impact on the functioning of the IT system as a whole and adequately document the process.
  • Discover and troubleshoot the cause of inefficient use of resources within a complex IT system with a minimal negative impact on the functioning of the IT system as a whole and adequately document the process.
  • Discover and troubleshoot the cause of problems related to security and stability issues of a complex IT system with a minimal negative impact on the functioning of the IT system as a whole and adequately document the process.
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