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Team work and conflict management

  • Class 15
  • Practice 15
  • Independent work 60
Total 90

Course title

Team work and conflict management

Lecture type


Course code






Lecturers and associates

Course overview

The objective of this module is to enable students to:
• analyse basic principles of managing successful teams
• master the basics of communication skills and managing conflicts among co-workers

This module teaches students the techniques of team management in relation to the type of the team and its purpose, as well as the method of adapting to new situations and circumstances. Through lectures and practical assignments, students learn the dynamics of functioning within a team and practice their application under real conditions. This module is taught in the first semester and provides students with tools to be used in all other modules that require teamwork.

It is important for students to take this module in order to learn how to be a functional part of a team and increase its productivity and efficiency. It encourages students to use various elements of teamwork, which assist in conflict resolution, and prepares them to take care of different issues that may arise, and maintain group productivity. This module will expose students to a particular experience that will contribute to the overall skillset for their future employment.


Essential reading:
1. Babić, Tihana (2021). Timski rad – dizajn mišljenja, komuniciranja i djelovanja u timu / Kujek, Dolores (ur.). Zagreb: Algebra d.o.o.

Recommended reading:
1. Cook, S. (2009). Building a High Performance Team; Positive Techniques for Effective Team Working. Cambridgeshire: IT Governance Publishing.
2. West, M. A., Tjosvold, D., Smith, K. G. (eds.) (2005). The Essentials of Teamworking: International Perspectives. Wiley, West Sussex: John Wiley@Sons, Inc.
3. Magzan, M.; Babić, T. (2019). Negotiation and Conflict Resolution: Perfecting the Skills We Use Daily. Ćosić, Barbara (ed.). Zagreb: Algebra Ltd.
4. Belbin, M. (2021). The Nine Belbin Team Roles. Accessed 5 May 2021, .

Further reading:
1. Goleman, D. (1998). Working with emotional intelligence. London, New Delhi, New York, Sydney: Bloomsbury.
2. Banfield, R. (2016). Design Leadership: How Top Design Leaders Build and Grow Successful Organizations. Sebastopol, CA: O’Reilly Media.
3. Cook, S. (2009). The Effective Manager: Management skills for high performance. Cambridgeshire: IT Governance Publishing.

Download student guide

Minimal learning outcomes

  • Define basic concepts and elements of team and teamwork.
  • Explain the main determinants of effective teams.
  • Explain the basics of communication skills.
  • Explain the basic principles of conflict management.
  • Define team leader characteristics and team leadership styles.

Preferred learning outcomes

  • Explain why individual elements of team and teamwork are important.
  • Distinguish and compare individual benchmarks of effective teams.
  • Apply the basics of communication skills.
  • Apply the basic principles of conflict management.
  • Link characteristics of team leader and team leadership styles.
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