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Troubleshooting in ICT systems

  • Predavanje 15
  • Vježbe 30
  • Samostalni rad 60
Ukupno 105

Naziv predmeta

Troubleshooting in ICT systems

Tip predmeta

Obligatory

Oznaka predmeta

22-02-555

Semestar

3

ECTS

4

Nastavnici i suradnici

Sadržaj i cilj

The objectives of this module are to equip students with knowledge and skills to structure a troubleshooting process in complex IT systems with the aim to detect and eliminate the cause of specific problems.

Students learn:
• Determine a baseline of a functional IT system
• Detect a problem in a complex IT system
• Properly define and differentiate symptoms and causes of problems in a complex IT system
• To eliminate the cause of a problem in a complex IT system
• To propose and implement a modification that improves the resiliency of a complex IT system

This module is important for students because it teaches students how to think critically in the context of complex IT systems. The module requires students implement a structured thought process, and use in-depth knowledge of the technologies to efficiently detect and eliminate causes of problems in complex IT systems. These skills are crucial for System engineers.

Literatura

Essential reading:
1. Cisco (2021) Cisco networking Academy [Online]. Available at: www.netacad.com (Accessed: 21 April 2021)
2. White, R. Donohue, D. (2014) Art of network architecture, the business-driven design. Cisco Press. 221 River Street, Hoboken, NJ 07030

Recommended reading:
1. Cisco (2020) Campus LAN and wireless LAN solution design guide [Online]. Available at: https://www.cisco.com/c/en/us/td/docs/solutions/CVD/Campus/cisco-campus-lan-wlan-design-guide.html (Accessed: 21 April 2021)
2. MPLS WAN Technology Design Guide - August 2014 [Online]. Available at: https://www.cisco.com/c/dam/en/us/td/docs/solutions/CVD/Aug2014/CVD-MPLSWANDesignGuide-AUG14.pdf (Accessed: 21 April 2021)
3. Configuration professional: Site-to-Site IPsec VPN between two IOS routers configuration example [Online]. Available at: https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/configuration-professional/113337-ccp-vpn-routerA-routerB-config-00.html (Accessed: 21 April 2021)
4. Dynamic multipoint VPN configuration guide, Cisco IOS release 15MandT [Online]. Available at: https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/sec_conn_dmvpn/configuration/15-mt/sec-conn-dmvpn-15-mt-book.html (Accessed: 21 April 2021)
5. DMVPN dual hub with dual DMVPN network [Online]. Available at: https://learningnetwork.cisco.com/s/article/dmvpn-dual-hub-with-dual-dmvpn-network (Accessed: 21 April 2021)

Further reading:
1. Johnson A. (2020) 31 days before your CCNA exam: A day-by-day review guide for the CCNA 200-301 certification exam. Cisco Press. 221 River Street, Hoboken, NJ 07030

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