Returns and complaints

Algebra University College guarantees you the best possible quality of service and value for money. In case you are not satisfied with the goods you receive, you may return or exchange them within 14 days.

Exchanging goods  

Goods can be exchanged within 14 days of the date you received them. Pack the item and return it to the seller’s address. The package should contain the enclosed form for Returns and a photocopy of the receipt. In addition to your personal information, it is important to list the replacement item. The item you are returning must be undamaged, packed in its original packaging and unworn.

*The costs of the return are covered by the sender. Returns with cash on delivery as method of payment will not be accepted.   

Returning goods

You have the right to withdraw from the purchase within 14 days of the date of delivery without indicating the reason (Official Gazette, no. 41/14, Article 72 of the Consumer Protection Act). The package you are returning should contain the enclosed photocopy of the receipt and the filled out Model Withdrawal Form about your withdrawal from the contract and it should be sent to the seller’s address. The item you are returning must be undamaged, packed in its original packaging and unworn.

*The costs of the return are covered by the sender. Returns with cash on delivery as method of payment will not be accepted.  

Complaints

In the case of complaints, the goods are returned to the seller’s address, packed in original packaging, and with the enclosed form for the Return of Purchased Goods, describing the type of damage to the item. A photocopy of the receipt must also be enclosed. You will be notified on the decision regarding the acceptance of your complaint within 8 days of receiving the complaint. Algebra is cannot be held liable for damages incurred due to inappropriate use, improper maintenance or mechanical damage to goods.

The buyer has the right to return the goods in the following cases:

  • unsolicited goods were delivered
  • goods were delivered with flaws or damages not incurred in transportation

 

Refunds

In accordance with the Consumer Protection Act, in the case of distance sales, you have the right to withdraw from the contract unilaterally, without stating the reason for your withdrawal, within 14 days of the date the goods were delivered or the last lot of the goods from the order was delivered. The standard form in PDF format, for providing notice of your withdrawal from the contract, can be downloaded on this link.

You can withdraw from the contract unilaterally by filling out said form.

In the case of unilateral contract termination, Algebra shall act in accordance with the provisions laid out by the Consumer Protection Act and the Civil Obligations Act. The amount paid by the buy shall be refunded once the goods are returned to seller. The goods need to be returned to the seller without delay and within 14 days of the day you stated your unilateral withdrawal from the contract.

In accordance with the Article 75, Paragraph 5 of the Consumer Protection Act, the buyer is responsible for any reduction to the value of the goods purchased that is the result of his or her handling of the goods.

The returned item must be in its original packaging, with the product label intact and must be accompanied by the receipt of its purchase, instructions for use and guarantee issued.

*When returning, exchanging or writing a complaint about an item, remember to enclose a photocopy of your receipt.   

Items should be returned to the address:

Shipping address for returns: MBE Adriatic d.o.o., Zagrebačka cesta 194, Zagreb.

All shipments that do not contain the enclosed receipt of purchase will automatically be returned to the buyer at buyer’s expense!

For more information, please contact us via e-mail at: shop@algebra.hr.